Designing for Easing the Pain
Ouch. Paying that parking ticket, your vehicle registration fees, or any really government fees for that matter can be painful. On the flip side, purchasing a State Park pass a fishing license can grant you access to some of Utah’s utmost splendor. One of the most interesting aspects of designing and developing digital experiences for government it’s necessity to approach projects from empathy, understand mass scale audience behavior all the while maintaining true accessibility standards for all.
The redesign of the user’s experience for payment engine at it surface appears like many other checkout payment processes. However, the challenge truly comes under consideration that these screens interface with the 3+ million citizens of Utah who speak 120 different languages and have massive rural antiquated intent connectively. Compound this with security considerations for Government data and the highest level of PCI compliance requirements and you’ve got yourself one special kind of party.